Shipping Policy

Last updated: [November 25, 2025]

Thank you for shopping with softcore, created and operated by Likat Ltd. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms below.
1. Order Processing Time

We usually require 1–2 business days to process your order before shipment.

  • Business days do not include weekends or public holidays.
  • During peak periods, launches, or special events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
2. Shipping Destinations

We currently ship US and Japan.

If your country is not listed at checkout, we may not be able to ship there at this time.
3. Shipping Methods & Estimated Delivery Times

Shipping options and estimated delivery times are displayed at checkout and may vary depending on your location.

Typical delivery timeframes (after dispatch) may include:

  • United States: approx. 10–21 business days
  • Asia-Pacific: approx. 5-10 business days

Note: The above are general estimates and not guaranteed delivery dates.

Delays may occur due to:

  • Customs inspections
  • Local postal service conditions
  • Weather or natural events
  • Carrier network disruptions

We are not responsible for delays caused by third-party shipping providers or customs authorities.
4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination country or region
  • Selected shipping method
  • Order weight and/or order value

From time to time, we may offer free shipping or special shipping promotions. Any such offers will be clearly communicated on our website or during checkout.
5. Customs, Duties, and Taxes

For international orders, your purchase may be subject to import duties, taxes, or fees imposed by your local customs authority.

  • These charges, if applicable, are not included in our product prices or shipping fees.
  • The recipient is responsible for paying any customs, duties, or taxes required by their country.

We are not responsible for delays, additional charges, or packages held by customs.
6. Tracking Your Order

Where available, a tracking number will be provided in your shipping confirmation email.

  • Please allow some time for the tracking information to be updated by the carrier.
  • If tracking seems delayed or inactive, it may still be in transit or awaiting a scan.

If you have concerns about your shipment, please contact us at support@softcore.life with your order number.
7. Incorrect Address or Delivery Issues

Please ensure that your shipping address is complete and accurate at the time of purchase.

  • We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us due to an incorrect address or failed delivery attempts, we may offer:

    Reshipment (additional shipping fees may apply), or

    A refund of the product cost minus any shipping charges, depending on the situation.

If you realise your address is incorrect after placing the order, please email us as soon as possible. If your order has not yet been processed, we will do our best to update it.
8. Lost or Damaged Parcels

If your order appears to be lost or arrives damaged:

  1. Please contact us at support@softcore.life with your order number and relevant photos (for damaged items).
  2. We may open an investigation with the carrier and request additional information from you.

Where confirmed, we will work with you to arrange a replacement or refund in line with our Return & Refund Policy.