Term & Conditions

Last updated: [November 25, 2025]

Welcome to Softcore (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services (the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. General Information

Softcore is an online brand created and operated by Likat Ltd, offering kawaii squishy toys and collectible items designed to bring soft moments of comfort to everyday life.

All orders placed through our website are subject to: Product availability

Our acceptance and confirmation of your order. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraud or misuse.
2. Accounts and User Responsibilities

You may browse our website without creating an account. To place an order, you may be asked to provide accurate and complete information, including:

  • Name
  • Shipping address
  • Billing address
  • Payment details
  • Email address and/or phone number

By using our Site, you agree that:

  • All information you provide is true, accurate, and up to date
  • You are responsible for maintaining the confidentiality of your account and any related information
  • You will promptly update your information if it changes
  • You will not use the Site for any unlawful or unauthorized purpose

We reserve the right to suspend or terminate access to the Site if we believe these Terms have been violated or if suspicious activity is detected.
3. Product Information

Many of our products are hand-finished or produced with soft, squeezable materials, which means: Slight variations in colour, shape, texture, or surface details may occur.

Minor imperfections are normal and part of the character of each piece. We make every effort to display product colours and details as accurately as possible. However, actual colours may vary slightly due to lighting conditions or differences in screen settings. These small differences do not qualify as product defects.
4. Order Processing and Shipping

We generally require 1–2 business days to process your order before shipment. Shipping options, estimated delivery times, and related fees will be displayed at checkout based on your destination and selected shipping method.

Please note: Delivery times are estimates only and may vary due to factors beyond our control, such as customs inspections, weather conditions, or carrier delays. We are not responsible for delays caused by third-party shipping providers or customs authorities. Any customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient unless otherwise stated. For more details, please refer to our Shipping Policy.
5. Pricing and Payment

Unless otherwise specified, all prices are listed in USD (or the currency shown at checkout). We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been placed and confirmed.

We accept the payment methods shown at checkout, which may include: Major credit and debit cards, Applepay, Other digital payment options. By entering your payment details, you confirm that: You are authorised to use the selected payment method. You approve the total amount of the transaction. All payments are processed securely through our third-party payment providers. We do not store full payment card details on our servers.
6. Returns & Exchanges

We want your Softcore order to feel good from checkout to unboxing. Please review the guidelines below and refer to our detailed Return & Refund Policy for full information.

6.1 Eligible Returns (Unconditionally Accepted)

  • Returns or exchanges are unconditionally accepted in cases such as: You received the wrong item. The item arrived damaged or defective.
  • An item is missing from your orderIf any of the above applies, please contact us via email within 14 days of receiving your order.
  • For approved cases, we will cover all return shipping costs and help arrange a replacement or refund.

6.2 Other Return Requests

  • For return requests not covered by the above (for example, a change of mind), the following conditions apply:You must contact us within 14 days of receiving the item.Items must be unused, in their original condition and packaging.
  • A $3 handling fee will be deducted from your refund and will be borne by the buyer. Unless otherwise agreed, return shipping costs are generally the responsibility of the buyer.
  • Certain items may be non-returnable for hygiene or safety reasons, or if clearly marked as final sale. Please refer to our Return Policy for detailed information.
7. Refunds

Refunds are processed after:

  1. We receive the returned item, and
  2. The item is inspected and confirmed to meet our return conditions.

We reserve the right to refuse returns that:

  • Are not in original condition
  • Are returned without prior approval
  • Are outside the allowed return window

Once approved, refunds will be issued to the original payment method within approximately 5–10 business days.

Processing times may vary depending on your payment provider and bank.
8. Cancellations and Order Changes
  • Orders may be cancelled or modified within 12 hours of placement, as long as they have not yet entered processing or shipment.
  • After this window, we cannot guarantee changes or cancellations, but you can still contact us and we will do our best to assist.

If your order has already shipped, please refer to our Returns & Exchanges section for available options.
9. Intellectual Property

All content on this Site, including but not limited to:

  • Text and copy
  • Images and graphics
  • Logos and branding
  • Character designs
  • Product concepts and descriptions
  • Page layouts and design elements

is the exclusive property of Likat Ltd (trading as Softcore) or its content suppliers and is protected by applicable copyright, trade mark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content from our Site without our prior written permission.
10. Limitation of Liability

To the fullest extent permitted by law, Likat Ltd (softcore) is not liable for:

  • Any indirect, incidental, special, or consequential damages arising from your use of the Site or products
  • Any losses resulting from shipping delays, delivery issues, or events beyond our reasonable control

All products are provided “as is”, subject only to the warranties and remedies expressly stated in these Terms and in our Return Policy.

We do not make additional guarantees, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Some jurisdictions do not allow certain limitations of liability, so some parts of this section may not apply to you.
11. Privacy

Your privacy matters to us.

Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.By using our Site, you acknowledge that you have read and understood our Privacy Policy.
12. Governing Law

These Terms and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales.You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these Terms or your use of the Site, where permitted by law.
13. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will:

  • Post the updated version on this page, and
  • Update the “Last updated” date at the top.

Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you should stop using the Site.
14. Contact Us

If you have any questions about these Terms, your order, or anything else related to softcore, please contact us at:

📧 support@softcore.life